Overview
Our refund and returns policy lasts 50 days. If 50 days have passed since your purchase, we can’t offer you a full refund or exchange.
Your products are made at the time you place your order. We don’t accept returns unless we are responsible for the reason you want to return the product (for example, wrong color or size). If not, you are responsible for covering the costs associated with the return shipment of the product.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your original payment method again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Av. Circunvalación División del Norte 470
ADMON 22 AP 22-31
Villas de San Juan
Guadalajara, Jalisco. Mexico.
CP 44291
Shipping returns
To return your product, you should mail your product to:
Av. Circunvalación División del Norte 470
ADMON 22 AP 22-31
Villas de San Juan
Guadalajara, Jalisco. Mexico.
CP 44291
Unless we are responsible for the reason you want to return the product (for example, wrong color or size), you will be responsible for paying for your own shipping costs for returning your item.
If your order was sent with free shipping, we all know shipping isn’t free. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service.
Need help?
Contact us at [email protected] for questions related to refunds and returns.